Al Ansari Exchange awarded Best Telephone Service Exchange House
17 Dec 2014
Al Ansari Exchange, a leading foreign exchange and worldwide money transfer company, was named the ‘Best Telephone Service Exchange House’ at the 10th Annual Customer Experience Benchmarking Index’ organized by Ethos Integrated Solutions, the leading provider in delivering excellence in customer experience across the Middle East, during an award ceremony held recently at Burj Al Arab in Dubai. Al Ansari Exchange was chosen from among the country’s 11 other leading exchange houses.
Rashed Al Ansari, General Manager, Al Ansari Exchange, said: “Al Ansari Exchange has always made special efforts in delivering service excellence to its customers for an enhanced experience. We have a dedicated state-of-the-art call center run by professionally trained multi-lingual staff, which is constantly monitored to help ensure quality and improvement. This recognition demonstrates the exceptional performance of our call center facilities—made even stronger with our team’s ability to undertand the needs of our customers, respond and address that need and being able to do it reliably and systematically every time. The fact that the study is based on real customer data makes the award all the more significant. Rest assured we remain steadfast in persuing continuous improvements and enhancements to every aspect of our business to ensure customer satisfaction.”
The Customer Experience Benchmarking Index extensively measures and compares the customer experience in banks and other Exchange Houses. The focus of the research is on the key areas that customers ‘value the most’ and encompasses three major delivery channels – Branches, Call Centers, and Websites.